COVID-19 has actually considerably elevated recognition for the requirement to amass the advantages of digitizing the numerous elements of products implementation with clients.
To assistance resolve the expanding need to locate brand-new electronic means for products brand names to interact with their clients, Kontainers, the worldwide leader in the democratization of electronic implementation abilities to forwarders as well as delivery lines, has actually partnered with Konversational, the worldwide electronic change as well as messaging AI professional.
This will certainly bring an one-of-a-kind collection of consumer experience options particularly developed for products brand names, that will certainly allow them to rapidly involve with their clients in a totally brand-new method making use of conversational AI as well as messaging, as well as with conversational business via a selection of electronic messaging networks.
Representation Image– Credits: Freek van Arkel/Hollandse Hoogte/ portofrotterdam.com
“As freight digitisation accelerates customer experience has moved to the forefront and a key element is serving those clients across all platforms 24/7. Our partnership with Konversational is an exciting development on that front and it offers our customers a next generation capability to capture customer conversations and interest, ultimately improving customer retention while lowering cost to serve and acquire new customers,” claimed Graham Parker, Chief Executive Officer of Kontainers.
The collaboration brings Kontainers electronic front end ecommerce systems, which are utilized by 5 of the leading 20 worldwide products brand names, as well as incorporates it with Konversational’s 35+ years of experience at the cutting edge of worldwide venture electronic change as well as the really most current technical advancements in messaging as well as conversational AI innovation. The collaboration makes it possible for these clients to rapidly broaden their digitisation trip right into the social media sites systems of selection for their customers.
“With over 150 billion messages per day, digital messaging platforms such as WhatsApp, WeChat, Facebook, and Apple Business Chat, are firmly established as the global digital marketplace of this generation. Brands who continue to ignore the opportunity to address this marketplace, especially with the backdrop of COVID-19, will be left behind in the digital future,” claimed Richard Guy, founder ofKonversational “This inflection point is acutely applicable within the global freight industry, where there is widespread digitisation already underway, which is why this partnership creates a powerful platform to drive growth.”
