The modern technology team Wärtsilä presents its Assured Operations remote assistance solution for Wärtsilä 4-stroke and also 2-stroke engine consumers.
With international traveling significantly limited due to the Covid -19 pandemic, accessibility to typical field-service proficiency is restricted. Wärtsilä Assured Operations conquers this problem by making it possible for technological professionals to analyze and also solve functional problems by means of the remote link in between the vessel and also Wärtsilä’s Expertise Centres.
“Wärtsilä is committed to supporting its customers in keeping their engines running smoothly and safely during these exceptional circumstances,” states Patrik Strand, General Manager, Digital Product Management, WärtsiläMarine “The pace and related impacts of the ongoing pandemic have been extraordinary, and we have had to react by being flexible and innovative, which is why we are releasing this service.”
Image Credits: wartsila.com
Wärtsilä Assured Operations is offered 24/7 and also can be mobilised in much less than 24-hour. Support is supplied by the Expertise Centres by means of conversation, video clip, and also audio cooperation devices, and also can be supplied utilizing a mobile phone, tablet computer, or computer system with a remote assistance application. The solution can later on be updated to get even more detailed assistance within a sophisticated Wärtsilä Lifecycle Solutions program.
It is approximated that some 90 percent of running problems can be solved from another location, therefore getting rid of the requirement for solution employees to check out the ship personally.
Reference: wartsila.com
