Remote tracking of tools and also systems with Wärtsilä’s Smart Support Center lowers the individual’s participation in upkeep concerns. Image: Wärtsilä
Wärtsilä has actually released a brand-new worldwide Smart Support Center solution. It is targeted at providing consumers of Wärtsilä’s Voyage organization boosted possession uptime through remote accessibility, significantly decreasing the requirement for physical solution presence.
Operational assistance is provided through online solution designers. Smart Support is developed to keep all Wärtsilä Voyage tools, consisting of ship handling remedies, such as ECDIS and also graphes, simulation and also training systems, and also ship web traffic control remedies.
The solution an expansion of the firm’s remote tracking and also assistance abilities covering various other locations of Wärtsilä’s complete offering.
The Wärtsilä Smart Support Center from another location handles the health and wellness of systems, proactively alerts if anything is wearing away, makes software program updates, and also aids system customers in all personnel concerns with rapid action times.
The solution has actually been thoroughly checked in a pilot programr with Danish delivering firm J. Lauritzen AS.
“Firstly, the crew is aware that 95% of all errors can be rectified remotely, and they don’t need to arrange for a service engineer in the next port to solve the issue.” sayd Hans Elker Hansen, Marine QA, Vetting & & Nautical Manager atLauritzen “This means that we have the equipment up and running at all times. Secondly, the use of e-mails to solve a technical or user-related problem is almost entirely eliminated, which avoids excessive communication.”
“The Wärtsilä Smart Support Center connects our equipment and systems, for example ECDIS, simulators and our Vessel Traffic System, allowing significant enhancement to our remote service capabilities” states Torsten Büssow, Managing Director, WärtsiläVoyage “It offers a chance to truly develop the condition of the systems, to accomplish remote software program upgrading, and also to allow the client and also Wärtsilä to function carefully with each other on the systems,The Wärtsilä Smart Support Centre supplies superior solution degrees backed by a seasoned group of designers and also topic professionals that are readily available 24/7. In enhancement, it offers accessibility to the firm’s data base and also reacts to one of the most often asked concerns.
