Hapag-Lloyd has actually revealed its brand-new“Customer Dashboard” The provider’s consumers worldwide can currently access efficiency info based upon their service with Hapag-Lloyd The existing 4 top quality guarantees– “Fast Booking Response”, “Timely and Correct Bill of Lading”, “Accurate Invoicing” as well as “Loaded as Booked”– can conveniently be looked at the control panel, which will transparently show just how well Hapag-Lloyd is supplying on its guarantees. The Customer Dashboard likewise reveals the top quality efficiency of Hapag-Lloyd on a worldwide degree.
“Our customers now have a clear and consistent visualization of our performance. With the introduction of the Customer Dashboard, we can finally prove to our customers that we keep our promises and continue to deliver the best quality possible. Giving our customers this full visibility of our quality performance provides them with a direct added value and makes us unique in the container shipping industry,” claimed Jesper Kanstrup, Senior Director Customer Quality at Hapag-Lloyd
To accomplish top-notch, consumers are similarly answerable for supplying on their dedications– such as offering exact info on schedule or honouring quantity as well as scheduling dedications.
“This virtual handshake with the customer is the basis for our mutual success. Delivering on our quality promises will be the foundation of a new partnership with our customers as part of our ongoing efforts to advance quality improvements in our industry,” claimed Juan Carlos Duk, Managing Director Global Commercial Development at Hapag-Lloyd
Hapag-Lloyd consumers can access their private top quality efficiency info with their Online Business qualifications using the Hapag-Lloyd Navigator The following 6 top quality guarantees will certainly be presented on a quarterly basis up until completion of 2021. All of them will certainly likewise be completely trackable using the Customer Dashboard.
Sea News, September 2
