
Uppsala, Sweden, based worldwide waterjet distributor Marine Jet Power (MJP) has actually presented remote assistance capacities for MJP waterjets running with digital control systems. The option, had actually currently been under growth, was increased to aid consumers throughout the present scenario as well as the expanding traveling limitations enforced to reduce the spread of COVID-19.
The brand-new remote solution application will certainly enable certified MJP agents to from another location as well as safely gain access to the shipboard computer systems to detect as well as repair alarm systems, conduct software application updates as well as aid with start-ups as well as brand-new vessel appointing.
“We were already working on a remote solution prior to the outbreak of coronavirus,” stated, MJPChief Technology Officer Staffan Sormark “But to better serve our customers we have launched an early version of the remote technology to meet the needs of our customers now.”
The safe software application makes use of an encrypted link as well as calls for permission from the ship driver to approve accessibility to MJP agents at the beginning of each brand-new remote session. Compatible with MJP Jet Master 3 as well as MJP 2000 systems, the brand-new software application is offered complimentary to all MJP consumers as well as can be downloaded and install from the business’s internet site.
“As our customers adapt to this challenging situation, we have taken a decisive step to ensure that they continue to receive the highest level of support possible,” stated MJP Executive Vice President, Damian O’Toole “From our office in Sweden, our engineers and service team can continue to safely assist customers worldwide with the same level of care and attention they normally receive from MJP.”
The business can gain access to, detect as well as solve most problems from another location. However, some circumstances will certainly call for in-person MJP assistance as well as setups have actually been made with regional company to remain to offer client when feasible.